In reply to rallymania:
I have had mixed experiences with Jessops staff, some very good some very bad.
Yesterday I spoke to the rudest sales assistant I have ever had the misfortune to meet at Jessops in Camberley.
I asked them about my broken flashgun on their facebook page, they told me to go into store, the guy in store told me to talk to head office and refused to listen to the fact I had already been told to go in store, he wouldn't converse with me, just spoke over me every time I tried to explain or discuss my predicament.
No wonder they have gone into liquidation if this is the way they treat their customers.
The funniest bit was when I told him that my statutory rights under the sale of goods act is that the item should last a reasonable length of time (my flash was two and a half years old, I think it should last longer), his response was a sarcastic "well you're a clever guy, but I have a law degree, so I know you can't return goods after 1 year! Hmm, so why are you working in Jessops mate?! I have never been so patronised or rudely treated in a shop, I left feeling furious. I can feel sorry for some of the other staff I have dealt with, but this guy I don't feel any sympathy for.