In reply to jethro kiernan:
> Any help much appreciated.
If you are still with the current contract that has a guaranteed speed and are below that then despite that their system says it’s fixed, it’s obviously not and they need to deal with it.
Of course they may not, or delay things, etc. If you have to stay with BT, due to email address or whatever, then you don’t really have many options. You should consider proceeding with a complaint at least. Meantime, I would consider a mobile Mifi type device, assuming you have reasonable mobile reception, to minimise your work disruption.
Once you go down the complaints route, even if not fully concluded, it opens up the door to the little known BT’s higher level complaints dept, who “are” in a position to deal promptly with matters, have the authority to do so, and get a conclusion as soon as possible.
I’m not now with BT, and haven’t been for over 2 years, so things may have changed, but I had a stalemate situation, went down the higher level route by email, got a email reply within 20 mins with an allocated named member of staff with their direct contact details (the matter had been going on for some 3 months with the usual staff and I was taken aback by the speed and professional approach). The whole matter was coordinated by them, dealt with efficiently and effectively concluded very quickly (about 2 weeks IIRC) and included compensation!
If you are going to try this route at some point, make sure you have kept details recorded of everything up to date like when who what etc., as they need facts. Stating the obvious, sorry, but keep your correspondence to them entirely factual, to the point and well detailed …. no matter what you really are thinking about BT!
Good luck; dealing with the normal BT process is so frustrating.
Post edited at 16:35