In reply to Nath93:
Not quite as bad as a hockey shop I ordered some kit from last year. After being assured that everything was in stock when I ordered it (I needed it desperately for a game that week), it turns out it wasn't. Two months of waiting and bugging them by phone, and I eventually get them to concede to refunding me. Except they never did - it took a Paypal claim and another good few weeks before I had my £200 back and the ability to order the kit elsewhere.
I think some stores don't understand that customer service doesn't just end when you give them your money...