In reply to UKC Gear: Love the customer service
Customer Service
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Our Service Standard
We value you and your custom. We aim to provide you with industry leading customer service and to make your experience on our website the highlight of your day. By applying a service fee supplement our support department has been able to invest in state of the art technology. Our data is showing that customers are already reaping the rewards of this major investment.. customer queries fell by 96% in 2009.
Please note: that due to lots of important stuff happening we are currently answering all correspondence within 90 working days (our normal response time is within 7 working days). If you have submitted a complaint, refund or expense claim within the last 14 days you still have a long time to wait. Please do not resubmit your correspondence as this will annoy us and will lead to a further delay in response.