My rx100 (original mk1) started developing an intermittent lens issue. A bit of investigation showed it was a fairly well known fault with a sensor cable getting squeezed and hairline cracks developing. A workaround involving taking pressure off of the cable got me by for a few month but now its back and it definitely looks knackered now.
Options seem to be -
1. New cable for around a tenner. Looks a real faff to fit with soldering required.
2. New lens assembly for around 50 quid from china. Doesn't look tricky to fit, requires removal of the sensor and some ribbon cable swapping. Slightly uneasy about getting the parts shipped.
3. New camera!
Anyone experienced this before? I like the camera(got it cheap a few years ago) and can't be bothered hunting for a replacement. Mk2s suffer from the same issue apparently.
More details here, especially in the comments section. https://www.ifixit.com/Guide/Repairing+DSC-RX100+Error%3A+%22Turn+camera+off+then+on%22+-+%22Kamera+aus-+und+wieder+einschalten%22/54458
I would try option 2 and if that fails go option 3.
And speaking of option 3, this is pretty exciting news from Fuji:
Potentially exciting if they have fixed their completely broken manual exposure mode. I'm not holding my breath though.
I'd go for option 4.
If your camera has a well known fault and its less than six years old, why not exercise your rights with the Consumer Rights Act?
I did this with a Sigma lens that I bought from Jessops years back. It died after almost three years, when the mechanism fell apart inside the body.
Jessops started off with the usual, sorry its out of the 12 month warranty. They then asked if I bought an extended warranty, to which I said no.
If you stick to your guns and exercise the Consumer Rights Act, and you are patient because this can take months, you should either get the camera repaired or replaced. Yay
It was already 2nd hand but barely used when I got it a few years ago (and I picked it up cheap as I think the person selling it didn’t realise it’s value)
will mull over a new lens it’s just the shipping from China that has in the past been a bit of a lottery.
Why not send it to http://www.sonypencoed.co.uk/customer-service-centre/ for a quote?
Thanks Adam, have messaged them.
Hi Adam, good call. They repaired it at their fixed price but given the hassle to have repaired it myself I was happy with the end result.
I've had this problem in the past intermittently but removing the battery and replacing it has always fixed it. I don't know why, it just has.