Long, shot, but does anybody on here know what's wrong with c-and-do/hill and hike?
https://www.cndoscotland.com/news/2018-10-01-new-paramo-web-site-launched
https://www.hillandhike.co.uk/
I bought a Paramo endura jacket from the hill and hike website over a week ago on Friday 23rd Nov, and the £335 was taken from my credit card.
I didn't get a confirmation email, so sent them an email on Monday asking about it and got no reply.
I tried phoning them, and just got the answering machine.
All week I could only get the answering machine; despite leaving two messages and sending another email I had no response.
I tried tweeting them on Friday 30th November, and again yesterday, seeing that they had tweeted advertising their hill and hike shop on Thursday 29th; again, no response.
https://twitter.com/cndoscotland/status/1068206972200239104
I'd have to take time off work to visit their shop, as it's open during weekday working hours, and at the weekend only "by appointment", which is clearly a non-starter.
It's a bit vexing, as as well as being a lot of money I bought from them partly to support a local business - their price was good, but not the cheapest I could find.
Anyway, I don't know whether they've gone under, whether their entire staff is off sick but still able to tweet until Thursday, yet becoming unable to tweet since then, or whether something else is wrong. I've never had to use credit card section 75 claimback before, but I don't see that I have any choice if I haven't heard from them by tomorrow night.