We are seeking to appoint a full-time Petzl Aftersales Administrator to join the Petzl UK Agency based in Tebay, Cumbria (18-month contract - maternity cover).

The Petzl UK Agency is the Lyon Equipment Limited team dedicated to servicing Petzl (a French brand) in the UK and Ireland. The key responsibilities of the agency include sales representation, marketing, sales administration, technical support and aftersales, for both the Outdoor (sports) and Work at Height & Rescue (pro) markets. 

Responsibilities will include:

• Answering and responding appropriately to incoming queries via email and telephone, from Petzl Agency customers
• Assessing, processing and repairing, when appropriate, Petzl products for Agency customers and end users
• Logging and recording accurately all queries, and closing files when issues are resolved

• Monitoring and maintaining stock levels of spare parts

• Processing replacement orders for customers and end users

• Liaising with HQ & other countries Aftersales team via email and/or video meetings

• Providing support for sales when necessary, covering breaks, holidays and in busy times

• Keeping up to date with current Petzl products, technical specifications, usage of Petzl products and maintaining appropriate qualifications

• Assisting the Petzl Agency team when required with Marketing and Rep support.

Closing date for applications: 5th April, 12 noon.

For more information, please visit our website at www.lyon.co.uk/employment-at-lyon-equipment/561-petzl-aftersales-administrator