The Role:

We're looking for two passionate and dynamic individuals to join our growing team, one at Stratford and one at Aldgate. You will be responsible for leading a team and assisting in managing 10-20 staff. The role will include day to day operations of the centre and maintaining high levels of customer service and health and safety.

The position is 40 hours per week and includes a combination of morning, evening, daytime, and weekend work. You may be based at one of our other London locations occasionally, if required. 

Responsibilities:

• Induct, train, and manage staff, including assisting with the rota system.
• Assist in ensuring all health and safety standards, first aid, and operating procedures are adhered to on site
• Assist with event and booking scheduling on RGP 
• Assisting the Centre Manager with ad hoc admin tasks and responsibilities when required
• Management of the centre's inventory stock, and retail merchandising and offering
• Assisting with outreach initiatives when required
• Running the Centre's classes and sessions when required
• Ensuring all staff are providing exceptional customer service across the centre
• Deal with any customer issues or complaints
• Continuously look for ways to improve the centre
• Opening and closing the facility (follow centre opening and closing checklist)

Skills Needed:

• Leadership & staff management skills 
• Exceptional customer service and administration skills
• Fun, passionate, positive and proactive attitude
• Good communication and interpersonal skills at all levels 
• Problem solving, time management & decision making
• Operational and safety knowledge in the climbing industry
• Stock Inventory Management
• Excellent verbal, written and organisational skills
• Outstanding problem solving ability
• Be driven towards personal development and motivated to help others
• Passionate about climbing

Experience:

Work experience within the climbing industry and proficiency in Rock Gym Pro software is desirable but not a requirement. Experience managing a team, and working in a fast-paced environment is also desirable. 

Benefits:

• 28k salary increasing to 30k after completing 3 month probation period
• Funded training and qualifications to achieve success
• Fun and supportive working environment
• Opportunity to join company climbing trips
• 28 days annual leave 
• Free climbing (of course!)
• Trade discounts from our suppliers

How to apply:

To apply, please send your CV and a bit about you and your suitability for the role to james@citybouldering.co.uk clearly stating if your are applying for Stratford, Aldgate or either roles. We're looking for someone to start in April 2024, though this can be flexible for the right candidate.