We have an exciting opportunity for someone to play a role in developing our customer service and personal shopping sales experiences.

We've taken Rock+Run back to its roots, offering a bespoke, personal shopping appointment service where customers can schedule dedicated one-to-one time with one of our customer service team to fit footwear and try out new gear. As part of this service's development and growth, we're looking to employ a passionate outdoor enthusiast to work in our customer service team by facilitating these appointments and general customer service tasks.

In this role, you'll be responsible for:

Customer Service

• Responding to email, phone and live chat inquiries in a timely and professional manner
• Processing returns
• Handling orders queries and complaints
• Managing product and customer reviews on the website

Sales

• Facilitating shopping appointments, from scheduling and arranging to delivering a positive personal shopping experience
• Maintaining expert-level product knowledge
• Showroom maintenance and merchandising

Is This Role For You? We're Looking For:

• An outdoor enthusiast with extensive knowledge where a passion for climbing will be beneficial
• Excellent communication skills, both written and in-person
• IT competent
• Motivation to learn more and receive professional product training from our brand suppliers
• Experience in a retail or customer service role is preferable
• Strong grasp of the English language

What We Offer

Contract & Salary

This is a full-time position with an initial 6-month probationary period. The role would be available to start immediately: Monday to Friday, 8.45 am – 5.00 pm.

Salary £22,500 to £24,500 based on experience with 20 days holiday plus Bank Holidays.

Work Perks

• Long term service holiday bonus
• Generous staff discount on kit
• Pool of staff gear to use

About Us

Rock+Run has specialised in retailing equipment for mountain enthusiasts since 1983 and our reputation for customer service and efficiency in this field is renowned throughout the outdoor sector. Since first launching our website and the web-sales portion of our business back in 1994 we have been an industry leader in web retail and this is something we strive to maintain and uphold. 2023 welcomed a return to in-person shopping with the launch of our showroom and personal shopping service.

We are in Sandside which is located just off the A6 at Milnthorpe. Sandside is a 15 to 25 minute drive from Kendal or Lancaster respectively. Our location offers easy access and parking in a pleasant rural setting with climbing, bouldering and running close by.

Closing Date: 18th February
Salary: £22,500 to £24,500 based on experience