In reply to Rob Exile Ward:
Well I thought so, that is one of the reasons I bought it.
This is how i explained it to them:
"This tent was bought from xxxxxx , in xxxxx, approx August last year. It has been erected twice, both in benign conditions. The last time was this last weekend. After pulling the pegs at one end and the tent folded down, one of the poles snapped and tore a hole in its retaining sleeve in the fly sheet. I cut the elastic string in the pole to be able to extract the remains of the pole without doing further damage.
I would be really grateful if you could fix it. I haven’t been able to immediately lay my hands on proof of purchase, but if it is really necessary in order to claim on the guarantee I will do my best to find it."
So I was genuinely shocked to receive this:
"Dear Ian
Our ref xxxx
Received: Hoolie 2 Fly, tent bag and X1 Pole
Broken pole and ripped pole sleeve
Bent and snapped pole –wear and tear, not faulty
X1 patch polesleeve £15.00
Option 1 – replace pole £27.99
Option 2 – Replace section £10.00
P&P £3.95
Please confirm within the next 7 days if you would like to proceed
Payment is required before we can proceed with any order or authorisation and can be made by:
Cheque made payable to Terra Nova Equipment
Card details by phone – 01773 833300 option 1
Please quote PR16637 when contacting us
Kind Regards,"
No Name supplied.
Terse or what. Have I missed something?