Boulder Shack Climbing Gym is a large bouldering centre opening in Southampton in December this year. This 12,000ft2 warehouse will feature a major bouldering wall, 15 top-rope lines, a fitness suite, cafe and dedicated children's bouldering area.
We are looking for a full team of dynamic, proactive and friendly staff who can deliver great customer service. If this is you then read below for details on the positions available:
- 1 x Duty Manager (Full Time)
- 3 x Team Member (Full Time)
- 2 x Team Member (Part Time)
Please email your C.V. and covering letter to sophie@bouldershack.co.uk before 09:00am on Monday 31st October. Interviews will be held in mid-November, dates TBC.
Duty Manager (full-time)
Duties/Responsibilities – to:
- Manage the daily running of the entire centre
- Ensure that Health & Safety standards are met at all times
- Provide excellent customer service
- Organise and manage centre events
- Supervise and train team members
- Deliver all levels of climbing and coaching sessions, where needed
- Play a key role in the administration and HR of the business
- Work across multiple sites (Boulder Shack and SCW)
Essential skills
- The ability to work independently and as part of a team
- To have a positive approach in dealing with customers
- A willingness to embrace problem-solving
- Competent computer skills
- First Aid qualifications/experience in dealing with first aid
- Be a positive and confident team leader
- Have a good understanding of the climbing/leisure industry
Would ideally have
- A minimum CWA or SPA qualification
- Route setting experience/training
- Performance coaching experience/qualifications
- A current child safeguarding certificate
Desirable skills
- Building and maintenance experience
- Marketing, media or design skills
- Finance/HR experience
- Food and beverage industry knowledge
Hours, pay and perks
- £18,000 - £22,000 per annum
- 40 hours per week contract
- Shifts will include daytime, evenings, weekends and Bank Holidays
- Will be contracted to work a minimum of 5 weekend days per month
- 30 minute paid break per day
- £250 per year to be paid towards any training/qualifications of your choice
- Up to 28 days holiday per year
- Free / unlimited tea, coffee, climbing and laughs
Team Member (full-time)
Duties/Responsibilities
- To provide great, friendly customer service: in person, by phone and via email/social media
- To work with the duty manager and other team members to ensure the smooth running of the climbing centre and business
- To work efficiently on reception, dealing with customer bookings and general administration
- To deliver engaging climbing sessions to a broad range of junior and adult customers
- To be proactive in dealing with cleaning, Health & Safety, maintenance and other vital centre duties
- May be required to work across multiple sites (Boulder Shack and SCW)
Essential skills
- The ability to work independently and as part of a team
- To have a positive approach to dealing with customers
- The willingness to embrace problem-solving
- Competent computer skills
Desirable skills
- Experience of working with children
- Climbing NGB
- First Aid qualifications/experience in dealing with first aid
- Personal climbing experience
Hours, pay and perks
- 40 hours per week contract
- Shifts will include daytime, evenings, weekends and Bank Holidays
- Will be contracted to work a minimum of 5 weekend days per month
- 30 minute paid break per day
- £250 per year to be paid towards any training/qualifications of your choice
- Up to 28 days holiday per year
- Free / unlimited tea, coffee, climbing and laughs
- 18-20 yrs, £12,688pa
21-24 yrs, £15,600pa
25 yrs +, £16,640pa
Team Member (part-time)
Duties/Responsibilities
- To provide great, friendly customer service: in person, by phone and via email/social media
- To work with the duty manager and other team members to ensure the smoothly running of the climbing centre and business
- To work efficiently on reception, dealing with customer bookings and general administration
- To deliver engaging climbing sessions to a broad range of junior and adult customers
- To be proactive in dealing with cleaning, Health & Safety, maintenance and other vital centre duties
- May be required to work across multiple sites (Boulder Shack and SCW)
Essential skills
- The ability to work independently and as part of a team
- To have a positive approach to dealing with customers
- The willingness to embrace problem-solving
- Competent computer skills
Desirable skills
- Experience of working with children
- Climbing NGB
- First Aid qualifications/experience in dealing with first aid
- Personal climbing experience
Hours, pay and perks
- Contracts between 15-25 hours per week
- Shifts will be mainly evenings, weekends and Bank Holidays
- Financial support for training and qualifications
- Paid holiday entitlement
- Free / unlimited tea, coffee, climbing and laughs
- 18-20 yrs, £6.10 per hour
21-24 yrs, £7.50 per hour
25 yrs +, £8 per hour
*Rates for under 18’s available