Vacancy: Alpkit Customer Service Hero Sidekick

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Our Customer Service Hero, Jenni, is leaving us later this summer to head off on maternity leave and we are looking for a Sidekick to learn the ropes and to cover her duties whilst she's away.

Although we are still a relatively small company, our reputation for great customer service is huge and we want to maintain that. Ideally you will have experience of a customer service environment, be able to work to deadlines and have proven high levels of English and Maths as well as solid basic IT skills. An active interest in the outdoors and an awareness of the gear available would be advantageous. Your daily duties would include:

  • Answering all emails and telephone calls promptly

  • Managing print runs of orders to meet dispatch deadlines

  • Administrating returns

  • Ordering of office and warehouse supplies

  • Daily sales reconciliation

  • Understanding basic warehouse layout, functions and processes

  • Understanding, and being able to help with, daily picking/packing procedures

Alpkit is a small team: there are just eight of us, and as excellent customer service is our bread and butter, you will be an important part of what we do. We have a relaxed office environment but we work hard. Coffee (and tea for the non-believers) is always to hand, decent music is almost always on but when there is stuff to do, we knuckle down and get on with the job.

What we are offering
We are offering a temporary (approx. 6 months), full-time contract, ideally starting from 2 August 2010. The hours of work will be 40 hours a week, Monday to Friday, 9 am – 5.30 pm. Depending on experience, salary will range from £12 – 14k.

More about us
Alpkit is based in Ilkeston, which is halfway between Nottingham and Derby and just off junction 26 of the M1. It takes about 25 mins in the car from either city or about 40 mins by bike.

Please send your CV to us along with a covering letter/email explaining why you would like to be part of the team to or by post to the address on the website by midday on Friday 23 July.

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