Customer Service Administrator, Ultralight Outdoor Gear, Teeside Product News

© UltralightOG

© UltralightOG

Join a company that's going places

Ultralight Outdoor Gear is a growing retailer of outdoor clothing and equipment for backpacking, trekking, adventure racing and adventure travel based on Teeside. The company evolved out of a passion for backpacking and a love of the outdoors with the idea to bring the best lightweight kit together.

We are currently recruiting a Customer Service Administrator to join our growing team based in the North East of England. There is a dual focus split between the customer service and business administration elements of the organisation. The post holder will be part of the Customer Service, Showroom and Administration Team, contributing to the day to day working and efficiency of the department and the business.

The customer service element of the role requires the post holder to be the first point of contact for customers via telephone and email. The Business Administration part of the role involves maintaining financial records and back end functions, such as processing refunds and customer orders to ensure accuracy and consistency across all aspects of the role.

Main Duties and Responsibilities

· Resolving customer issues

· Help customers with product choice via phone calls and email.

· Answering general enquiries such as stock, sizing, price, availability etc

· Helping customers with product advice in our showroom

· Carry out customer returns and supplier returns

· Handle warranty cases

· Maintain financial records for the business, such as invoice processing and updating financial spreadsheets.

· Liaising with the Customer Service Team Manager and Team Leader in order to contribute to the efficiency of the Customer Service Department.

· The post holder may also be required to work in other departments from time to time.

Essential Requirements

· Articulate with excellent written and oral skill

· Efficient time management

· Strong problem-solving skills

· IT literate including good knowledge of Excel spreadsheets

· Willingness to learn

· Extremely organised with a high attention to detail

· Patience and an empathy with customer's needs

· Experience of working within a team environment

Desirable Requirements

· Experience within a mail order business

· Working within a customer service team

· Good knowledge of outdoor clothing and equipment and their technologies and passion for the outdoors and the outdoors industry

· Familiar with accounting processes within a business environment

Working Relationships

Accountable to: Customer Service Manager and Team Leader

Liaises with: Customer Service Team


Permanent: Full-time, 37.5 hours per week

Salary: £21,945

Location: Wynyard, Billingham

Working Pattern: Tuesday – Saturday


1. The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not detail all tasks which the post holder may be required to perform

2. The job description may be subject to change in the light of experience and circumstance after discussion with the post holder.

3. The post holder may also be required to work the occasional Sunday.

We are based in the North East of England and are passionate about the outdoors. If you are too, you may be interested to know that we:

· Have a generous staff discount scheme

· 22 days holiday per year, increasing to 25 days with each year of service.

· Allow extra time off and part fund relevant backpacking adventures

· Have a fully funded annual company backpacking trip to Scotland or the Lake District

· Enjoy a relaxed working environment with a casual dress code

If you think this job is for you and you feel that you fit the criteria above, please email a CV and covering letter to

For more information visit Ultralight Outdoor Gear

Support UKH

As climbers we strive to make the kind of website we would love to visit, with the most up-to-date news, diverse and interesting articles, comprehensive gear reviews, breathtaking photographs and a vast and useful logbook system. As a result, an incredible community has formed around the site - we’ve provided the framework but it’s you who make the website what it is today. If you appreciate the content we offer then you can help us by becoming an official UKH Supporter. This can be a one-off single annual payment or a more substantial payment paid monthly or yearly which includes full access to Rockfax Digital and discounts on Rockfax print publications.

If you appreciate then please help us by becoming a UKH Supporter.

UKH Supporter

  • Support the website we all know and love
  • Access to a year's subscription to Rockfax Digital.
  • Plus 30% off Rockfax guidebooks
  • Plus Show your support UKH Supporter badge on your profile and forum posts
UKC/UKH/Rockfax logo

No comments yet

Product News at UKH presents climbing, walking and mountaineering equipment posts that will be of interest to our readers. Please feel free to comment about the post and products on the associated thread.
Loading Notifications...
Facebook Twitter Copy Email LinkedIn Pinterest