I have just returned a pair of £60 Bite orthosport X-trac sandals. After 4 days of wear over two week period, the velcro came off the insole (the insole is meant to be removable but stable when in use); the owner refused to provide a refund but would only mend the product. After two further days wear, and on breaking again, the shop owner only under duress, refunded my money. However, he refused to sell me another pair of sandals stating "any normal person would only expect a repair" and that I had high expectations of a pair of sandals if I minded the glue failing.
I am disgusted at the Lockwood's attitude to customer service - when a £60 shoe is faulty after four days of use and the shop will only glue repair, which lasted only two more days and then it's apparently the customers fault for having high expectations, I cannot help but wonder at the integrity of the shop. I personally would not recommend buying anything from Lockwoods as I would question any after sales service you would receive.