In reply to Roberttaylor:
Great idea.
But don't mess about with a paltry 30% discount, go all in for at least 70%.
In fact I'd take it even further, and force them to compensate you for the psychological trauma you suffered due to the disappointment of the route not being in condition as well.
How does punitive damages of around 500 quid per pitch sound?
I think you're definitely onto a winner here.
If I ran a climbing shop, you're certainly the type of loyal customer I'd want to go out of my way to keep happy.
Post edited at 00:04