In reply to UKC/UKH Gear:
I was going to wait for BMC to reply but my impatience got the better of me.
1. Relative difference in rate between roles
My argument is that you should be paying more for the IT Support Assistant role versus the Digital Marketing Coordinator role - or at least equal.
First of all, I mean no offense to the Digital Marketing Coordinators and other marketing roles at the BMC. Marketing is something I have very little talent for have to lean heavily on others in my team for assistance with. That said, when I compare the DMC job description with the IT Support Assistant description, it's clear that the IT Support Assistant job role requires a much more technical skill set.
In the outline and the "Essential" skills, you list at least 9 different technical areas they need to be able to support. Under "Desirable", you list a further 12. While there has been suggestion above that this is an entry-level position, that's somewhat conflicting with this being a "2nd Tier technical support" role, although not knowing your support structure it's not possible to tell how much difference there is in responsibility between 1st and 2nd tier. Given that the outline includes "administration of core services" including backups, Exchange, and SCCM, it looks like this role extends beyond client support and into systems administration duties, which is further confirmed by the "Desirable" skills including Windows Server, SQL Server, LAMP & IIS, Azure & AWS.
Given the range of systems this role will be interacting with, and duties such as "maintenance of user accounts across AD", it's clear that this role will hold credentials with wide-reaching permissions within your IT infrastructure. It looks like this person will be granted access to your user directory, your production databases, your web servers, your cloud services accounts, your network infrastructure, your endpoint protection system, your corporate communications systems, as well as your backups for all of those systems. This means this role carries a high risk both from unintentional misuse and intentional abuse of those credentials.
Yes, I understand that Digital Marketing Coordinator will have some responsibility for public-facing communications, and there is a reputational risk associated with this work done in this role. However, in my experience, it's normal for this type of role to work under an approval system, where any public-facing communications will be vetted and approved by at least one other person. The Digital Marketing Coordinator job description's frequent use of "Working with the Marketing & Communications Manager / Chief Commercial Officer / Content Co-ordinator/ Content Production Co-ordinator and Marketing /
Communications Co-ordinator suggests that this is the case. Therefore, this risk is mitigated in a way that the risks for the IT Support Assistant role are not.
2. Base rate for both roles
In addition to the relative difference between the roles, I think you are starting from too low a base for both roles, not just the IT Support Assistant.
I happened to have held the job title of IT Support Assistant and have been paid the same salary of £22K. However, that was back in 2009. According to Bank of England, inflation by end of 2021 means that should be £28K in today's money. Given the inflation so far this year, you can probably stick another 5%-7% onto that to keep up with the times. If you don't like the BoE's opinion on this, you can check elsewhere. measuringworth.com tracks changes in annual earnings for the UK and shows that average earnings in 2009 were £22,620 and have now risen to £30,160 (which due to inflation they equate to earning £22,111 in 2010).
3. So what's my stake in this?
As a paying BMC member, perhaps I should be happy that you're being frugal and trying to keep costs down, but I'm not. Having done that job myself 13 years ago, and thought I was underpaid for the level of responsibility I was given then, I'm quite shocked that the situation is worse today, even though the technology landscape is so much more complex (back then it was all on-prem, no need to learn any of this "cloud" stuff, and no headaches from GDPR). Suddenly I don't feel so good about paying my regular contribution to an organization that doesn't seem to remunerate its employees adequately.
Additionally, the BMC hold my personal data including at least my home address and direct debit details, but potentially other information from web analytics and insurance purchases, so I (and most others here) have some interest in ensuring you hire skilled, motivated, and and trustworthy employees to manage your IT infrastructure.
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Finally, I do want to say THANK YOU for posting clear, detailed job descriptions that include the compensation up-front. It is a much better experience for potential candidates, and a big step towards the honesty and transparency needed for true pay equity. The company I work for has a long way to go in this regard.
Post edited at 16:18