In reply to leon 1:
Hi Leon, I hope you’re keeping well. I’ve just seen your post. I manage the wholesale business for SALEWA, Dynafit and POMOCA in the UK. Whilst the web store is still unfortunately down for all three brands, Brexit issues continuing I’m afraid. I have continued to manage and offer coverage for all warranty issues for all brands pre and post the start of this year.
The only compounding issue to this process is indeed if you purchased from the web store pre the start of this year. In this instance our web sales team is still able to take your details and pass them along to myself. I’ll then deal with the issue in country, supporting repair work where I can through Lancashire sports repair and Mountaineering Scotland or arranging for a replacement item.
I do sympathise with the warranty situation as it’s far from clear, but this unfortunately is one of the hangovers from Brexit and one which we’re still working to find the ideal solution for.
Very happy to answer more questions if required
all the best
> Seems to be the same story with Wild Country (also owned by Oberalp Group/ Salewa) No Warranty for the UK at the moment. Doesn't inspire confidence (even though it should be the retailer that customers should be contacting initially)