So the window and inner hook points delaminated on our 10 year old Trango 2 tent. I asked Mountain Harware UK dostributor if they could sell us a replacement. Due to recent warehouse changes they said they couldn't as all stock had been shipped back to America.
So I thought why not try my luck, I messaged MH America with the same query. 2 days later there is a brand new Outer/rain fly on its way free of charge!!
Great customer service or what!
Post edited at 23:43