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Position: Customer Service and Administration Team Leader
Location: Teesside
Permanent: Full Time, 37.5 hours per week
Join a company that's going places
Ultralight Outdoor Gear is a growing retailer of outdoor clothing and equipment for backpacking, trekking, adventure racing and adventure travel based on Teesside. The company evolved out of a passion for backpacking and a love of the outdoors with the idea to bring the best lightweight kit together under one virtual ‘roof’.
We are currently recruiting a Customer Service and Administration Team Leader to join our team based in the North East of England. There is a dual focus within this role encompassing the customer service functions and also business administration.
The customer service element oversees all aspects of the customer service experience including our showroom. The business administration element includes maintenance of financial records, managing the building and ensuring compliance with legal requirements.
This position is a part of the customer service team, reporting to the Purchasing and Customer Service Manager.
Duties will include but not be limited to:
Working effectively with the customer service and showroom team
Implementing customer service processes to ensure high levels of service
Maintaining financial records for the business
Building maintenance
Health and safety
Regulatory compliance
The successful candidate must have:
Essential Requirements:
Articulate with excellent written and oral skills
Strong problem-solving skills
IT literate including good knowledge of Excel spreadsheets
Willingness to learn
Extremely organised with a high attention to detail
Patience and an empathy with customer’s needs
Experience of working within a team and managing people
Good knowledge of outdoor clothing and equipment and their technologies
Knowledge and passion for the outdoors and the outdoors industry
GCSE equivalent in Maths and English
Familiar with accounting processes within a business environment
Desirable Requirements:
Experience within a mail order business
Working within a customer service team
Use of customer relationship software
Management within a retail environment
Keen backpacker
Knowledge of health and safety
We are based in the North East of England and are passionate about the outdoors, if you are too you may be interested to know that we:
Have a generous staff discount scheme
22 days holiday per year increasing to 25 days with each year of service (plus Bank Holidays)
Allow extra time off and part fund relevant backpacking adventures
Have a fully funded annual backpacking trip to Scotland or the Lake District
Enjoy a relaxed working environment with a casual dress code
If you would like to be considered for this position, please send your CV with a covering letter to joel@ultralightoutdoorgear.co.uk
or by post to:
Joel Brennan, Purchasing and Customer Service Manager, Ultralight Outdoor Gear Ltd, Unit 2 Tees Valley Court, Glenarm Road, Wynyard, County Durham, TS22 5FE
Closing date for applications is Friday 17th July 2020.
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