UKH

We are currently looking to expand our team with an additional Duty Manager to work at both Big Rock Bond in Bletchley and Big Rock Hub in Kingston, Milton Keynes.

This isn’t your normal nine to five job! We are looking for an enthusiastic, diligent, passionate and motivated individual to join our management team working across our 2 sites in Milton Keynes. The position will be permanent and full time (40 hours per week) with daytime, evening, and weekend shifts required. Supplementary instructional work may also be available.

Ideally you will have experience working within the leisure industry or mixed activity centre, managing a small team. You should have the ability to express yourself with confidence to both customers and a staff team, have excellent customer service skills, and be able to nurture and inspire both new and existing climbers alike.

As Duty Manager you will be responsible for opening and closing the centre and ensuring safe and efficient operation. This will include various tasks and responsibilities: H&S policies, money handling, bookings for instructed sessions, regular checks, overseeing the café and prep of light meals and hot drinks, and everything you can think of in between. Primarily it is about promoting a good atmosphere throughout the centre to encourage our customers to return time and again!

Essential skills.

• An outgoing and vibrant personality.
• Energetic, motivated and have a genuine passion for customer service.
• Self-motivated with the ability to use own initiative and strong problem-solving skills.
• Genuine enthusiasm for working with people.
• Excellent organisational and time management skills.
• Excellent communication with a high level of interpersonal skills.
• Exceptional professionalism.
• The ability to work both independently and as part of a team.
• Confident team leader.

Desirable skills.

• An understanding of working in a busy environment, including cafés.
• Experience of working with an EPOS systems and social media, or willingness to learn.
• Experience of fitness and training or the leisure industry.
• Climbing Wall Award or Single Pitch Award.
• A minimum of First Aid at Work.
• An interest in climbing.

Although previous experience and qualifications would be advantageous, we are prepared to consider anyone who feels they may fit this role and we believe in finding the right person even if they don’t exactly fit the description above.

Job description.

• Acting manager in the absence of the centre manager or deputy manager, including liaising with the policy team and directors.
• General reception, café and centre work, including but not limited to instruction, route setting, cleaning, and food preparation.
• Supervision of centre assistants, casuals, freelance staff and other subcontractors.
• Cash handling in-line with the company policies and procedures.
• Answering customer queries in courteous, timely and welcoming manner, whether face-to-face or through any other medium.
• Delegate and participate in floor walking, ensuring staff adhere to the Monitoring Customer Climbing Procedure.
• Providing ongoing training to centre assistants.
• Maintain the highest customer service standards; analyse and resolve customer service problems and complaints or escalate to a more senior staff member.
• Suggest improvements to the policy team and provide feedback on customer issues, complaints and comments.
• Positively represent the company consistently to the benefit of the company, its customers and staff with the aim to promote new growth.
• Other duties and responsibilities as required.

Hours & salary.

• 40 hours per week.
• Starting salary of £18,000 increasing after a 3 month probationary period.
• Shifts will include daytime, evenings, weekends and Bank Holidays.
• Weekends will be on a 1 on 1 off rotation.
• Continuous support towards training and courses.
• 28 days holiday per year.
• Enrolment into company pension scheme.
• Staff socials.

Applications.

Applicants should apply by sending a CV and covering letter stating which position you are applying for to recruitment@bigrockclimbing.com. Please include management and climbing experience.

Closing date: as soon as we find the right person!

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