In reply to purplemonkeyelephant:
The only boots I've ever had to return, due to the goretex failing inside 18 months, where replaced instantly with the same boot - I had bought them from a very local and independent outdoors shop. I was pleasantly surprised as I'd assumed they'd have had to be sent off for testing etc. But no, they replaced them and said they'd sort the rest out themselves.
I'm very careful as to what I buy online now. Distance selling is great, I've just bought some goretex 5.10 boots from Rock&Run but at 50 quid, I'm not overly worried about them lasting and I knew they'd fit properly as I've had the model before but my B3 boots were bought from a localish independent, in the shop. It's not just the return postage that's annoying otherwise, it's all the time spent trying to contact via email and generally chasing around the houses to sort a problem not caused by yourself. Possibly that risk is worth it if it's vastly cheaper but that's a personal call I guess.
Hope you get sorted.