Outdoor Research warranty?

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 AymanC 28 Mar 2017
Has anyone here ever managed to get OR to replace some clothing on warranty?
If so how did you do it?

I used the form on their website, no reply after some weeks.
Sent a message to their Facebook page who apologised and gave me an email address, still no reply after 3 weeks.
Went back and was told 'sorry that's the only option, we're not well set up in europe'.

Quite frustrating as you pay for great gear and a supposedly good warranty but when something goes wrong you're on your own.
Expensive pair of gloves that came undone in under a year... won't be buying OR again
 guy127917 28 Mar 2017
In reply to AymanC:

Interesting... watching this thread. I bought some OR stuff recently on the basis of their infinite warranty. Won't be impressed if it turns out this is impossible to utilise..
 leon 1 28 Mar 2017
In reply to AymanC:
Try calling their UK agents

ProAgencies Ltd
Contact:
Matt
M:07734 215821
E:matt@proagencies.com
Lawrence
E: lawrence@proagencies.com
M:07795 904043

www.proagencies.com
Post edited at 15:40

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