In reply to AndyC:
I've just posted the following rant on their FB page. Made me feel better if nothing else.
For the benefit of anyone considering purchasing a Suunto product here's how a typical interaction with Movescount customer support proceeds:
1. I message support with a clear, detailed description of the problem or issue in non-idiomatic English.
2. Suunto reply up to a week later with a vague request for more details despite me having included all the detail I had. It is clear from this email that they have misinterpreted my initial message.
3. Several days later I get an email to say they're unaware of this issue.
4. Several days after that they suggest a laborious and ultimately unworkable solution or inform me that whatever I've asked about is impossible to fix.
5. If the problem isn't impossible to fix I then receive another email to tell me that they are investigating the problem.
6. Sometime after that yet another email arrives to say they're still investigating my problem. Unfortunately the wording of this email suggests that the problem they are now investigating is a completely different one from the one I messaged them about in the first place.
7. I go online and discover a number of things including: lots of people have the same problem / issue, some people at movescount do know about it and lot's of people have ditched Suunto because although the watches are superb the interface and support is rubbish.
8. Stage 8 involves me making like those in stage 7 and ditching Suunto. I'm not quite there yet but it's getting closer.