/ JOBS: Reception Manager - Redpoint Bristol
Reception Manager vacancy at Redpoint Bristol
1st September 2019
Possible training prior to this, dependent on availability and notice period.
£21- £24k per annum
40 per week
Flexible working hours
Some weekend and evening work
Redpoint Bristol and other sites in Bristol as required.
We are a forward thinking climbing wall which has expanded over the years to offer a diverse range of kids and adults climbing sessions, fitness classes and community events.
We are also at an exciting point in our development as we have recently bought Freedog trampoline parks and are in the process of expanding these to include two new state of the art bouldering centres.
This is a great time to join our growing company!
What we are looking for
We are looking for a Reception Manager to support our team to ensure continued excellent service to all our customers. As well as maintaining the welcoming vibes and friendly face of Redpoint, the Reception Manager works closely alongside the Centre Manager and the entire management team in overseeing the administration and smooth running of the centre.
This position provides the chance to demonstrate and develop management experience in a busy climbing wall. We see this as the perfect position for someone wanting to build the skills to become a Centre Manager.
Role and responsibilities
Alongside your core management role you will be expected to work "on the floor" as an All-Rounder, performing duties such as reception, bookings, duty management and instruction (if qualified to do so). You will also have the opportunity to assist with other aspects of running the centre e.g. event planning.
However, your main areas of responsibility are as follows:
Customer Service Policy
Redpoint Bristol has in place a customer service policy that has helped us create a reputation for being a friendly and welcoming place to climb and socialise. As the Reception Manager it is vital that this policy is maintained on the ground through the smiles of our receptionists.
We have a staff welfare system in place to allow staff a safe place to talk about anything they wish, be it personal or professional. The entire management team must do everything they can to be approachable by the staff and are responsible for recording and acting on their concerns.
Application Deadline: Friday 26th July 2019
We encourage applications prior to the deadline.
To apply, send your CV and cover letter to: email@example.com