Job Title - Duty Manager
Location - Freedog/Flashpoint Swindon
Hours - 90hrs per month (0hrs during probationary period) Hours will be across weekdays and weekends set out in a three-week rolling rota pattern. Opportunities for additional hours if cover is required.
Holiday: Accrued holiday allowance (based on actual working hours)
Pay: £9.00 p/hr
Job Summary
We are looking to welcome a new crew member to our growing Duty Manager team here at Freedog/Flashpoint Swindon.
The Swindon sight is HUGE. Over 3000m2 which contains, Flashpoint Swindon, Freedog activities, Clip ‘N Climb, Trampoline and Toddler Play Area. Our mission is to provide top class trampolining, and climbing to the wider community using our extensive trampoline facility and brand new state of the art Bouldering Wall and Clip ‘n Climb. At reception we aim to create a friendly and welcoming environment from the very moment someone walks through the door so that each customer feels excited to return and to bring their friends and family.
As we are open everyday of the week we are looking for someone who is able to work 90 hours per month across weekdays and weekends set out in a three-week rolling rota, ideal for someone looking for some variety and work-life balance. You are also likely to be able to top up your hours with other shifts outside of your standard rota.
Although some experience is preferred we would be willing to provide training to the right person if they should apply, we are passionate about supporting our team and their professional development. You will be trained across all activities and departments, and be responsible for the smooth running of the centre when you are on shift.
You will report directly to, and have support from, the Centre Manager.
Essential
Excellent customer service
Experience working in a fast paced role
Computer literate
Friendly and professional attitude
Able to communicate clearly and politely, verbally and in writing
A desire to work hard and be part of a team
Minimum of 5 GCSEs grades A-C
Ability to lead a team and lead by example
Must be friendly and outgoing
Ability to prioritise and delegate tasks
Desired
Experience as a Duty Manager
Personal climbing experience
Climbing Qualifications (CWI or relevant experience)
Knowledge of freedog’s products and services
Experience working in a leisure facility
First aid qualification
Specific Areas of Responsibility
Have extensive knowledge of all Freedog’s products and services
Responsible for the day to day running of the centre, ensuring a smooth operation
Deal with low level customer complaints
Responsible for keeping the centre aesthetically pleasing
Lead the team in the setup and cleaning of the centre.
Responsible for opening and closing the building (Key holder).
Cashing up tills and counting floats
Carrying out opening and closing checks
Assisting managers with additional tasks
Deal with accidents in a professional manner
Organise crew breaks
Utilise/Take charge of the building’s Emergency Accident Procedure should an incident occur
Applications
Application deadline Thursday 10th September
Interviews - w/c 14th September
Ideal start date: ASAP
Please send a CV and Covering letter to manager@freedogswindon.com
Post edited at 18:10
