UKH

Last year we bought a new dishwasher from Currys who installed it. The two year guarantee is with the manufacturer - Bosch.

This morning we found that a pipe to or from the washer has been leaking. This has resulted in a saturated in the adjacent dining room.

Anyone know if we can pursue Currys(as agents for Bosch) for compensation as this might have been caused by faulty installation

Thanks

Surely your contract is with Curry’s and they are liable?

That's what I though.

Thanks

See what it says in the contract first. 

If the fault is outside the dishwasher, then it's a dud installation and I doubt Bosch will entertain a claim. If Curries installed it, they're liable.

I think you'd have a hard time claiming a year after installation. Presumably you've only just noticed it and don't know if the leak has been there since installation or has developed since. Do you know exactly where the leak is?

May be less stressful to claim from your household insurance if you have any.

If it's leaking a year after installation then that isn't likely to be due to a fault.  

Give it a try with currys but I doubt you will get anywhere.  

The manufacturer isn't in anyway liable for your plumbing.  

Well yes. Claim on your household insurance and let them worry about who is liable. 

Personally I’d say the person who fitted it was liable but you really should be periodically inspecting hoses and drains for leaks.  

I think your first step is to identify where the leak is.

Quite.  “To or from” doesn’t inspire confidence in me that the OP even knows it the leak is from the appliance’s hoses or if it’s from the property’s supply or drain pipes.

Can’t say I’d ever let anyone associated with Currys near my household plumbing.

Take it on the chin. Be public spirited. Keep our premiums down.

How are you supposed to do that with a fitted dishwasher? Mine is built into the kitchen units and utterly impossible to check

The kickboards should just pull off. Look under the sink you’ll be able to see the sink drain and probably where the dishwasher waste and washing machine waste are connected. Look behind the kickboards and underneath everything with a torch for any sign of leaks, watermarks, or damp patches etc. 

Are you offering to contribute to the OP's costs?

This might be of help:

youtube.com/watch?v=h2QZprRgxDc&

Having been a passenger on these forums for a decade now, I have to conclude that everything you post is golden.

Replace hose. Wait for things to dry. Cost: 3.99, less stress, no rejection of spurious "compensation" claim. 

I know someone who had a dishwasher installed incorrectly by Currys resulting in a leak which was first identified when the laminate flooring started swelling.

After some hassle she managed to get them to replace the kitchen floor. But this was a few months not a year after fitting so I'm not sure how they would deal with a longer term claim.

Your contract is with the retailer for faulty goods. Your home insurance will pay out for any damage. If they decide to subrogate then that’s for them to decide. Just don’t tell them that you installed it....

And if they don't pay up, phuckeu, just phone them up and say:

"Phuckeu"

So should I completely ignore the ruined carpet - cost circa £500?

Do you have insurance for accidents? If not I’d get it. I very much doubt you’ll get anywhere with a giant like Curry’s and even less with Bosch. 

Whirlpool have allegedly been selling dodgy tumble driers with a known fault that catch fire...

You do realise how insurance companies operate? My excess is £350(compulsory) so at best they'll pay me £150 and then sting me with a higher premium.

Well yes. That’s the risk you have taken on. You’re prepared to lose £350 in any accident. It keeps your premium down and prevents you making spurious claims. 

I don’t think house insurance has no claims bonus so doubt it’ll increase the premium like a cars would. 

If Currys installed a pipe that leaked and damaged your home, assuming the dishwasher didn't shift and damage the pipe etc, I'd say less than a year to failure is improper installation and Currys should have something to answer for.

Since when did a bit of water ruin a carpet?  

Run a wet vac over it until water stops coming off, turn the heating up and stick a couple of portable dehumidifiers in there.

Me, I’d be more worried about how much water has go in to and up the fabric of the walls, and what that’s doing to any structural timbers etc.  Probably chasing out all the other water that makes its way up the porous formerly lime-rich sandstone matrix...

You remind me of an old poster here called 'Andy Morley'. Are you him?

Anyway, to your direct question: speaking as a barrack room lawyer, yes, you have an direct and unassailable case against both Currys and Bosch. Go get 'em.

(No charge for that advice. This time, it's on the house!)

Sh*t happens. Get over it.

If a £500 carpet has been ruined by a bit of water It might be better to pursue the carpet supplier.

Tell them your wife's mink coat got ruined too, and find a dead cat skin for proof, you'll be quids in.

It isn't ruined. You hadn't even noticed for a period. . At worst a  area of staining 

There are a number of professional companies who will give your carpet a good clean and it will probably fine.  

Or you can hire a machine and do it yourself. 

If this damage was done during guarantee period then it is their duty to fix it.