/ Whats your worst viagogo experience?

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PaulTclimbing 03 Dec 2019

Can I get my money back....after paying for an extortionate ticket on credit card?

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Deadeye 03 Dec 2019
In reply to PaulTclimbing:

> Can I get my money back....after paying for an extortionate ticket on credit card?


No refunds for stupidity unfortunately

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Ecce Homer 03 Dec 2019
In reply to PaulTclimbing:

Took a couple of dozen in one go once. Couldn’t walk properly or leave the house for a couple of days, but the missus was happy.

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McHeath 03 Dec 2019
In reply to PaulTclimbing:

I'd have had a story if that had been "Viagra", but it'll have to wait.

Edit: OK Ecce Homer, maybe we'll meet in the pub sometime

Post edited at 20:08
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PaulTclimbing 03 Dec 2019
In reply to Ecce Homer:

Someone I know did a similar thing... but as a professional rugby player had to play on the Saturday and do the kicking duties for a high try scoring game...after a number of disgraces he feigned a head injury and had to be carried off on a stretcher unconscious..

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PaulTclimbing 03 Dec 2019
In reply to Deadeye:

Right...have you had experience?   ....if not TO ALL.... and sundry.... DO NOT BUY TICKETS FROM A COMPANY FOR A UK ROCK CONCERT WITHOUT TRYING THE UK VENUE BOX OFFICE FIRST. That will give you a realistic price. The above will charge you in US Dollars etc, multi add ons etc. Then when you realise your overpriced mistake they will offer to sell your tickets at a fee. I was lured in by them saying there were only 5 tickets left. Snap decision.. checked the seating later. Still plenty available. Dowuh! Just logging this to help you smug gets stay even smugger, smarter, fitter and better. Bought another ticket from the box office just to cover myself as I don't believe this company is real. Should I attempt to re sell the other ticket on their site or is this digging a deeper hole?

Post edited at 22:45
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PaulTclimbing 04 Dec 2019
In reply to PaulTclimbing:

who knows?

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DubyaJamesDubya 04 Dec 2019
In reply to PaulTclimbing:

> Right...have you had experience?   ....if not TO ALL.... and sundry.... DO NOT BUY TICKETS FROM A COMPANY FOR A UK ROCK CONCERT WITHOUT TRYING THE UK VENUE BOX OFFICE FIRST. That will give you a realistic price. The above will charge you in US Dollars etc, multi add ons etc. Then when you realise your overpriced mistake they will offer to sell your tickets at a fee. I was lured in by them saying there were only 5 tickets left. Snap decision.. checked the seating later. Still plenty available. Dowuh! Just logging this to help you smug gets stay even smugger, smarter, fitter and better. Bought another ticket from the box office just to cover myself as I don't believe this company is real. Should I attempt to re sell the other ticket on their site or is this digging a deeper hole?

They had an interview with the managing director of the company on Radio 4  a few days ago. Search for it on iplayer (BBC Sounds) It seems like they are a completely real company (worth 3bn or something) , albeit one with a poor reputation. It seems they are just about to try and take over their biggest competitor (Stub Hub) thus giving them a monopoly (that's what I took from the interview) thus causing some concern.

Basically they are a ticket reselling operation that have got into lots of trouble with regulators over mis-selling tickets. People sell tickets that they aren't supposed to and then the buyer gets refused entry if their ID is checked etc. They appear to be a favoured platform for touts/speculators.Viagogo then claim they have no responsibility because 'they are just a platform' , sound familiar?

Not used them myself but they appear to be a kind of ebay for tickets (without ebay's protections). I'm sure, if desperate to go to something that has sold out, some will feel they have to explore all options and this will be one but it sounds like you are highly likely to be buying from touts and paying tout prices.

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PaulTclimbing 04 Dec 2019
In reply to DubyaJamesDubya:

Thank you for the reply.... I'm hoping that they are fake and I cant get in...because that way I can claim back from my credit card company.. Otherwise , if I do get in its going to be an expensive experience. however ihave had an email confirming tickets and there is only two gigs in the UK in May, so they may sell out and there may be someone keen to rebuy from them.

Post edited at 18:14
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gethin_allen 05 Dec 2019
In reply to PaulTclimbing:

As much as I dislike the ticket resellers, Viagogo are just touts by a different name IMO, I have little sympathy for you. You decided at that moment that you were willing to pay the price asked so what's changed? if the tickets were too expensive you you could have not bought them.

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Hutson 05 Dec 2019
In reply to PaulTclimbing:

I'll admit I bought tickets from them once. Long story but I had a migraine and accompanying brain fog, was on the train with a friend who was struggling to get tickets for a gig. She's not in the best of health, bad with technology, and I wanted to help her so I stupidly I went online and bought tickets from the first place that came up (not like me not to check reviews etc, but circs weren't great).

Essentially it seemed like I was paying a reasonable price but then I was charged double on my credit card.

After a lot of wrangling I got my credit card to fund the difference as a gesture of goodwill as it had not been made clear prior to me confirming.

We got into the concert with the tickets but it was stressful wondering if we would. Never again.

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Rigid Raider 05 Dec 2019
In reply to PaulTclimbing:

The old "only five left at this price" and "ten other people looking at this deal now" are the two favourite lies of big corporations. On top of that their websites recognise your cookies and when you revisit the site after going off to check elsewhere you'll find the price has mysteriously increased. The answer to that scam apparently is to use your incognito browser tab.

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PaulTclimbing 05 Dec 2019
In reply to Hutson:

That's pretty much exactly what happened to me...not a desire to go to a touting agency for a ticket but an extremely knee jerk reaction after missing tickets to another concert a while back. I like the idea of refunding the extra add on costs, I think i'll research this. What did you do? Send an email or online chat? Concerts not until May 2020. Thanks in advance for any help.

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PaulTclimbing 05 Dec 2019
In reply to gethin_allen:

The thing that changed was fivefold.

1. I saw the bill escalate without any warning with add on's and that the company was operating in USD and trading through Geneva = exchange rates as well

2. Id never heard of this co. Thought it was a UK co. as it came up on the listing first stating few tickets left.ie 5

3. No response for a couple of days...so I thought I was being robbed by a fake site ..in the news atmo.

4. This led to me looking at the box office venue to see a. was it a real concert  b. what were my ticket position allocation had it been taken off the seating plan( it hasn't) c. What the true price was for a ticket at that location ( half of what id paid).

5. Its a bit of a rare concert. I decided to buy a ticket direct from the box office and their ticket allocators to cover eventualities. They've arrived. A fair price a good find. I do not even know if the other ticket from Viagogo will get me in etc. But ive covered my concert... I can go.. the ticket price is in some sense as you allude to immaterial; I was happy to pay it....the misinformation/lies (only half of tickets sold on the box office) is the upset as is the price.

So yes a mistake by me...im not after sympathy!  Simple revenge or redress and repayment is what I'm after! Got any info.

Post edited at 15:06
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Jamie Wakeham 05 Dec 2019
In reply to PaulTclimbing:

When did you buy them?  You might still be protected by distance selling regulations - there is a mandatory seven day cooling off period, which I think will apply here.

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PaulTclimbing 05 Dec 2019
In reply to Jamie Wakeham:

Thank you ...that's great news.

if I can do it.

How do I initiate the cooling off period? it probably up to 7 days tomorrow evening. Thanks for any info.

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james wardle 05 Dec 2019
In reply to PaulTclimbing:

Unfortunately, the distance selling regulations were replaced by "The Consumer Contracts Regulations" in June 2014 and concert  (and other)tickets are excluded from this.

Some good advice here.

http://fanfairalliance.org/think-youve-ripped-off-claire-turnhams-self-help-guide-dealing-secondary-ticketing-platforms/

Post edited at 17:42
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Jamie Wakeham 05 Dec 2019
In reply to james wardle:

> Unfortunately, the distance selling regulations were replaced by "The Consumer Contracts Regulations" in June 2014 and concert  (and other)tickets are excluded from this.

Oh - bugger.

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PaulTclimbing 05 Dec 2019
In reply to james wardle:

Thanks...the link was insightful.

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