In reply to Kalna_kaza:
> It's almost as if they put their shareholders ahead of anything else.
That is actually the first responsibility of the directors of any private company - they can't really be blamed for it.
Fortunately, in competitive industries, putting the interests of customers first normally coincides with the interests of shareholders. Fail your customers and you won't have much of a business.
In monopoly industries, or industries where cartels can operate, it's the job of government to regulate in the customers' interest. That's a job our governments have generally failed to do well.
Martin