I seek your wisdom ... I'm sure some of you will have experience in this.
My wife's fledgling netball club has started using EventBrite to charge for tickets for each club session to make it easier to manage session capacity / booking / payments etc. Before this they were having to use a load of spreadsheets and manually reconcile payments from the club's bank account, and people often wouldn't put a reference on the BACs payment, or would pay late etc., so EventBrite has made their life so much easier - it's definitely worth the 50p or whatever per ticket.
BUT... now they've got a message saying they need to fill out a tax form for the US IRS, presumably because EventBrite is American (even though it's .co.uk), none of us can figure out the tax form, the club has no "chapter 3 status" or "foreign tax identification code" etc. etc. etc. so we're a bit stumped, when they get to 200 tickets EventBrite will withhold any further payouts so they're going to have to stop using it.
Does anyone know any other UK based websites that operate in the same way? Where you can just pay a fee per ticket sold that isn't too big, and are straightforward to set up and manage?
(or does anyone know how to fill out a bloody W-8BEN form on behalf of a tiny, tiny club?)
Thanks for any advice or suggestions!