/ OS Maps app not working
Anyone have any insight of insider info on when Ordnance Survey will correct the issue with their OS Maps App, following the updates a few months ago? - no access to maps without 4G, even when purchased and downloaded to the app.
I spoke with OS and they were less than helpful. I was told, in so many words, that it doesn't matter that their product (which I paid good money for) doesn't work and won't work for the foreseeable future, because I "shouldn't be relying on electronic maps for navigation anyway" and should be using the paper map (which I primarily do). Needless to say, I was unimpressed by this answer and gave the poor woman I spoke to a right rollocking (sorry about that).
Any insight from anyone would be handy.
No help, but on iPhone my app is working.
The OS have displayed very considerable incompetence with their app development, I'm afraid.
The fact that there have been so many significant problems points to a major failure in their testing regime, leading me with the feeling that it's a hack job by some interns, rather than a professional software development team.
Functionally, it's a bit shit, too, compared with the available free or cheap alternatives (e.g. OruxMaps, written by one guy in his spare time).
It's a very poor effort by our national mapping agency.
My OS maps were very unstable since the update. I've found that logging out and logging back in again has restored some stability. Good Luck.
That’s just fixed my not being able to see off-line maps. Thanks.
I'm baffled by the OS maps app. It is requiring a log in or registration, which it didn't previously I think? Doesn't recognise me, so I've tried to register but each time it swallows my details and then says oops we're busy please try later.
What am I doing wrong?
Not much help but I can agree that the OS are a bizarre organisation to deal with.
We pay for use of the OS layer in some of our maps. The billing system requires us to send them our data of what we use, they then send me a paper invoice in an envelope, which I pay thankfully by direct transfer although I wouldn’t be surprised if they were happier with a cheque.
Do a forgot password. I had odd behaviour when it seemed to have forgotten me.
I’ve recently had to delete the app altogether and reinstall it. then go to os/redeem and enter the code from my paper maps again, then the app let me download the maps again.
Iphone ios 13 BTW
My iOS version has been spectacularly bad since the “upgrade”. There’s an option for “show offline areas of maps” - turn this on to see if it helps. Some of my offline maps reappeared when this was activated.
Yes. All apps seem to be really struggling. Editing posts here is woeful.
I'm really disappointed too with the os maps app. It worked ok before the update. I intentionally just bought the paper maps for the areas I go walking as I have a waterproof phone so I could just have a quick look before at my phone, even if there is no 4g (which there often isn't in the hills).
Now I have had to buy a map case and install grid ref apps on my watch/phone in case I lose where I am on the map.
It was so convenient before to have an os maps app that worked offline. They are taking a massive step back.
On the plus side I seem to have access to all the os maps, even the ones I haven't bought, no idea why but it's not much good if it only works on 4g.
Thanks for this thread- I thought it was just me or my ancient phone (3 year old Samsung Galaxy).
I'm always using myl downloaded maps when out locally. Its really helpful to check i'm still on the footpath in the middle of a crop field when all the signs disappear and the farmer's planted over the RoW.
The mb signal round here is crap - scarcely 3G - so that probably explains what's happened. The maps were fine until recently though.
I've never updated to the new app and have kept the old OS mapfinder on my phone. Much more stable. Better zoom and no log in issues or data use issues.
Never understood why they shelved it.
The maps used to just stick to one scale so when you zoomed out and panned a bit it was faster and easier to track where you where on the screen, now when you zoom out it has to load the next scale up and it is harder to track then has to reload the first map when you zoom in ultra annoying.
Also zooms stupidly far in when you try to start plotting a route.
Frustrating what was a reasonably good app before has gone backwards
I used to use OS mapfinder as well and had bought quite a few tiles of mapping at 1.50000 and found it was very stable. Perfect for what I needed. Then I bought a new phone and when I put the app on there it wouldn't reload the majority of the map tiles I had bought. Amazon who I had bought them through said it's OS's problem and they said they weren't supporting it anymore so there wasn't anything they could do but they would credit me for those areas of map offline on the new OS app. I had the OS app as well as I have the subscription to OS, but it was always buggy and has got a load worse since the update! I also don't know why they stopped supporting Mapfinder because for actual use, it was totally reliable.
I'm a little bit torn on that one. The app works fine on my phone, and I did used to find it a bit of a pain having to manually select the 50k or 25k 'layer' while zooming in & out - now it's a bit of a pain when it happens automatically at not quite the right time. Ho hum.
Something that does strike me as weird (as a subscriber) is that the app and website are actually showing me slightly different versions of the map, and even slightly different aerial photos.
I've noticed because there's a relatively new bridleway (a proper PROW) that appeared on the online OS map quite recently. On the edge of the Peak District near Sheff, it goes from Broomhead Reservoir uphill through the woods towards Old Booth Farm - it's still there on the website, but since one of the recent updates has disappeared again from the app on both the 50k and 25k maps.
On the aerial photos I have no idea how extensive the difference is but if you have a look at South Stack lighthouse at Gogarth for example, the OS app and website are clearly showing different photos taken at a different times of the day. Odd.
It looks like you have to register to redeem paper maps. I was getting the same "try later" message as you, but uninstalled & reinstalled and now seem to be registered. Have to download all my previous maps though. Let's hope it works.
They’ve just released an updated version for iOS which claims to have sorted out the bugs. Will be testing this evening...
Ok now I am really annoyed at this update. It's wiped my offline maps, and when I try to get them again (using the same code) it says they've already been redeemed! Am I missing something?
Edit: Fixed my own problem. Had to log out and log back in and then it knew about my offline maps (which I had to download again). It seems to be a common theme that app developers give little thought to existing users.... (see BBC Sounds debacle).
I'm also very annoyed by this incompetent upgrade and had to reload all previously redeemed paper maps. I'm current paying for Premium subscription but I doubt that will be for much longer. I found out the app was not useable when I pulled my phone out whilst in Snowdonia but in a benign situation. Good job I wasn't on the Cairngorm plateau in a January blizzard, without signal and needing some help from a back-up system. I primarily use map and compass and this upgrade has reinforced my belief that this remains the best way. This app failure shows that it is not even good enough to use as a back-up. Back-ups need to be reliable otherwise they are useless. (still fuming.....)
> Good job I wasn't on the Cairngorm plateau in a January blizzard, without signal and needing some help from a back-up system.
Sure is. But that would have been your fault as much as anyone's for updating an app you depend on for something important and then not bothering to check and see that it still works afterwards.
If I had knowingly updated it what you say would be correct. However I didn't (knowingly). The first inkling was when it asked me to login and once I had done that I found none the map data that was previously on my phone was there or was inaccessible.
There's a lesson there for us all probably - if your phone can't be trusted not to mess about with the apps without at least warning you first, you're taking a little extra risk relying on it as a means of navigation. (Back-up or otherwise.)
If you ditch the OS app and replace it with Viewranger or whatever instead, it would arguably be foolish to assume the same couldn't also happen to that in the future.
I have a nice simple little Android app that just shows the Open Cycle Map when it has a signal. (That map is particularly good for the Peak District - often indicates paths that don't appear on the OS map.) It was officially discontinued well over a year ago, but it's quite handy sometimes so I've been declining to give Google permission to 'update' it out of existence ever since. It'll keep working until I either get a new phone or accidentally hit "update all" one day.
Thanks for the considered reply deepsoup. A confession. I've just found an old email from OS that I missed, so I was warned. However the point about checking stuff before you leave remains valid. BTW I don't/didn't use OS yet as a back-up on the hill but was just making the point what might have been the case. My old 'brick' type GPS will still be carried.
I've tried the latest version and it looks like I still can't use the offline (downloaded and paid for!) maps without a data connection. How can they even begin to think that is acceptable??
Edit: The OS website now appears to indicate offline maps (presumably even the coded paper ones you've bought previously) are only available with subscription now. Bunch of ....
Can anyone with a subscription confirm that the paper code downloaded maps truly work offline?
I had a rant about this on my business Facebook page. OS replied to it with some info on how to sort it, but I've not tried it yet.
> Anyone have any insight of insider info on when Ordnance Survey will correct the issue with their OS Maps App, following the updates a few months ago? - no access to maps without 4G, even when purchased and downloaded to the app.
> I spoke with OS and they were less than helpful. I was told, in so many words, that it doesn't matter that their product (which I paid good money for) doesn't work and won't work for the foreseeable future, because I "shouldn't be relying on electronic maps for navigation anyway" and should be using the paper map (which I primarily do). Needless to say, I was unimpressed by this answer and gave the poor woman I spoke to a right rollocking (sorry about that).
> Any insight from anyone would be handy.
On the website FAQs it states you do not have to subscribe to use paper map downloads.
The problem I have is the whole screen goes black when you zoom out
I confirm that the downloaded version of my paper maps do work offline. I had to download them all again but once I had done that they do open without an internet connection. However as remarked by others, zoom and scan are terrible - better if you have both the 1:50k and 1:25k of the same area on the phone but that seems an excessive way of working around poor software.
Base Jumper Tom Erik Heimen and trail runner Kilian Jornet "race" up & down the iconic Romsdalshorn (1550m) in Norway.