In reply to JSTaylor:
> but from this thread it seems to be a case of great customer service, good design and poor quality materials and manufacturing?
I think that's too harsh or two black and white. Threads like this on UKC have a major selection bias, we all tend to remember the things that break and don't work well and almost forget all the gear we have that works perfectly for a long time. So threads like this tend to attract comments from people who have had a bad experience with a certain product or brand. As I said I have a pair of montane trousers which are decade old now and still work like new. I'm wearing some North Face shorts right now, that I've probably had for 12 years and they still look like new. The completely great, I've obviously had my money's worth out of them but they just some shorts that I wear in the summer when the weather is nice so I probably wouldn't even remember them when I was thinking about the quality of North Face is manufacturing on hardshells or whatever gets discussed here.
In the case of the montane equipment that I'm reviewing it's just small components that have failed, the material and the quality of the stitching all looks very good. If I was a customer what I'd really want is just to be able to send those items back to have the press studs replaced and then get the item back once fixed. This is for environmental reasons as much as anything else, the jacket is really brilliant otherwise - there's absolutely no point in binning it because of one faulty press stud. And positively, it sounds like Montane can do this.