Hey guys,
Bought the montane icarus flight jacket a while ago now. When i washed and dried it for the first time, the insulation clumped terribly and didn’t separate as suggested during a drying cycle with half a dozen drier balls. Now it looks like this (see pictures) and doesn’t do a good job keeping me warm. Montane were useless when i called them as were primaloft. Both suggested i did it wrong but i followed montane’s instructions to the letter. This jacket has the primaloft thermoplume insulation. Have i killed this jacket it can it be salvaged? Can’t find anything online to help though I’m not sure where to look.
Edit: not sure how to attach photos
Thanks for reading
Post edited at 01:35