In reply to DaveHK:
I had some absolutely superb customer service from them in the past, when they were based in Alfreton, but when they moved to Clay Cross Sharon (who ran their customer service for years) retired and it's gone through the floor since. I had a pole break in a storm (fair enough, it happens), but it tore a two foot gash in the supposedly ripstop nylon (not fair enough, in my view). TN refused to replace it and I had to buy a new flysheet (and could only get a lightweight version as the full weight ones had a waiting list of several months). Won't be going back, next time something happens I'll get a different tent.