In reply to Jon Read:
I bought a rucksack ("Bergen") of theirs in 1993. It's still in use, although showing its age!! The elastic of the lid is baggy, I asked them if they recommend a repairer (not asking them to do anything). They responded quickly and apologised I was disappointed with the product NO I AM NOT! and recommend someone, unfortunately they are busy with a huge backlog.
The general customer service attitude from them for such an old products (from a different century!) Was amazing. What a great company to deal with!