Customer Services Order and Returns Processor Jobs

© Montane

Customer Services Order and Returns Processor, Recruitment Premier Post, 1 weeks @ GBP 75pw Montane® is one of the world’s fastest growing outdoor brands. We specialise in creating technical clothing and equipment for the mountains, where the design and performance are of the highest quality and are critical factors in the comfort and success of the wearer’s pursuit.

We have a young, dynamic team motivated by a love of the mountains and designing exceptional products. We are represented in many territories around the world, have our headquarters in Ashington, Northumberland, as well as a showroom in the Lake District.

Position Overview

Montane is recruiting for the position of Customer Services Order and Returns Processor to join our Customer Service Team. The ideal candidate will have some previous customer service experience and will be an active participant in outdoor activities. This demanding role requires a highly organised and motivated individual who will play a key part in the success and expansion of our team.

Qualifications and Skills

The successful candidate will have:

Previous experience in a Customer Services role
Good IT skills especially using Microsoft Office
Experience using ERP software (Sage/SAP etc)
Excellent oral and communication skills
Exceptional attention to detail
A strong motivation to succeed
An ability to adapt and problem solve through clear thinking
The motivation and ability to work closely within a small team
A passion for the outdoors.
Key Responsibilities are:

Processing customer orders and returns, entering them into our ERP system quickly and accurately
Providing customers with order confirmations
Liaising with customers to advise stock availability and estimated delivery timescales
Taking telephone orders and details of returns
Ensure that the company Health and Safety policy is followed at all times
Continuously follow company procedures to ensure that best practice is always achieved


Location: Northumberland HQ

Application closing date: 22nd January 2016

To apply please submit by email a cover letter and C.V. to careers@montane.co.uk


For more information Montane



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