Aftersales Manager at The Mountain Boot co ltd

A challenging and varied role in the outdoor industry with world class brands and a dynamic team

Working Monday-Friday hours negotiable but around 8.30-4.30, based in our Wallsend distribution centre, you will be responsible for

• Processing, assessment and actioning of product returns from both end consumers and retailers.
• Communication to consumers and retailers on your course of action.
• Negotiating more than satisfactory outcomes with end customers
• Documentation, monitoring and reporting of returns/ trends and liaising with suppliers on this data.

In addition to the above core role, being based in our customer service teams office, you will also be involved in

• Customer service/ basic sales and order processing enquiries.
• Technical support for end consumer and retailer.
• Management of company test pool

Ideal candidates will have

• A strong background and passion for outdoor equipment, in particular footwear, packs and hardware.
• Previous experience in retail / customer service
• A dynamic personality, with a strong can do, will do mentality.
• A desire and passion for service excellence
• Ability to work under own drive and initiative, excellent prioritisation skills and telephone manner.
• Proven track record to work in teams and be a strong team player.

The package

• An attractive salary with annual review
• Company pension scheme ( after six months successful probation)
• Generous kit allowance and staff purchase scheme.

Aplications are aviable from our website so please visit http://trade.mountainboot.co.uk/jobs or email jobs@mountainboot.co.uk
Completed forms should be submitted to Steve Roberts Managing Director steve@mountainboot.co.uk by Friday 3rd Jan 2014.