Epic TV Shop

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 MH1 08 Dec 2015
Hi, Has anyone bought anything from Epic TV Shop and if so how was your experience using them?
 galpinos 08 Dec 2015
In reply to MH1:

Yes, prompt delivery, no interaction bar the website, no issues.
 marie_p 08 Dec 2015
In reply to MH1:

Bought a touring set up from them. They were easy to talk to, I had to change the binding length after placing the order and it was fine. Everything was delivered quickly and they even included free poles, which I wasn't expecting!
 WillRobertson 08 Dec 2015
In reply to MH1:

Ordered a pair of Prana trousers which were supposed to arrive within the week, after a week and a half and still no trousers sent them an email, followed by another couple of emails and some tweets(!), eventually I heard back saying they weren't in stock and I would be offered a refund. I asked if they would be able to supply a similar model, but got no reply. After another week I asked what was going on then I received a refund after another couple of days...

Not at all impressed.



Also they do seem very averse to stocking XS clothes, and hence maybe the tiny size of the trousers I ordered meant they got lost and the staff were so frantically searching for them they didn't have time to respond to emails....
2
 PPP 08 Dec 2015
In reply to WillRobertson:

The best way is to raise a claim on PayPal (if you paid by PayPal). It works every time even with companies that try to ignore you.
 ianstevens 08 Dec 2015
In reply to MH1:
Utterly brilliant. Purhased and returned ski boots from them (at no cost to me) and since got loads of other stuff. Delivery is normally a few days but a) its free and b) is from France.

Plus they sent me a free chalk bag with some crampons I ordered.
Post edited at 15:31
 eaf4 08 Dec 2015
In reply to WillRobertson:

We were in Chamonix in November and the shop seemed to be closed, including deliveries, for a couple of weeks. Without telling anybody. But, apart from this time off, they've been great when I've used them. Great bargains.
 ATL 08 Dec 2015
In reply to MH1:

Very good prices, and effective "live chat" to answer queries... rapid delivery. Would use again..
 Dell 09 Dec 2015
In reply to MH1:

Ordered from them a couple of times, good prices and service. I got a free helmet with a rope, as part of a promo deal.
Slight error on order number 2, they sent the wrong type of biner from the one I ordered, after emailing them about it, sent the right one with a free chalkbag & chalk to make up for it.
Very quick postage, faster than some UK based companies.
OP MH1 09 Dec 2015
In reply to MH1:

Thanks everyone for the feedback. Just ordered a pair of Salomon Speedcross from them for £40.00.
 flaneur 09 Dec 2015
In reply to WillRobertson:

Similar experience to Will. Did not answer 5 different attempts at initiating a conversation via "live chat", and took 4 emails to get the information I was after. Placed an order only to have the money refunded a day later with no explanation.

Some good deals, nul points for communication.
 Pipecleaner 04 Jan 2016
In reply to MH1:
Ordered a nano air hoody at huge discount...was a bit suspect as it was only about £90...registered as a member for free and got another 10% off with free postage and 5% cash back off next purchase. Jacket arrived 3 days later as stated...only one purchase so far but very happy. Off this one experience I'd recommend the epic.tv shop
 cha1n 05 Jan 2016
In reply to MH1:

Be aware that it's only 14 day return policy. I messed up on this front but lucky the prices are cheap enough that I didn't loose out on much when I resold the item on here.
 Flett 05 Jan 2016
In reply to MH1:

Got some climbing shoes. Great deal and fast delivery!

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