/ Campfour.co.uk - help please!
I (my girlfriend) ordered a jacket (for me) from Campfour over a week ago and nothings been delivered although the money has been taken for the payment.
The websites now offline and apparently the shop has just closed down. Anybody know what's happened to the shop or knows the owners? Or is the owner a climber and on here?
All the reviews for the shop seem really good so I'm confident it's not a scam, but would like to hear something from them and obviously get my jacket delivered!
Many thanks, Rick
I've a mate who works there, linked the thread to him, he might at least know what the story is re: closure, although I was in the shop last week and all seemed ok.
To the OP: good luck getting your jacket/money back.
To the OP im going in to macc tomorrow, I'll have a look if there are any notifications on the door etc...
Thanks for the replies, and appreciate anyone local looking into it. Not sounding very promising though. Unfortunately my girlfriend paid for it on debit card but we'll go to the bank to see what they can do.
Hopefully they can sort it out, but if not- surely this is illegal and there's some consumer rights system or something to protect against this? Any legal wads on here?
Hi rick, i actually worked there as casual staff, unfortunately camp four closed due to various reasons, but even I only found out the on the morning of work and haven't herd anything since. I suggest contacting your bank and follow procedure to claim your money back.
No it's not illegal for businesses to go bust, it happens - and if you've paid but not had a delivery you can lose your money. Anyone who has had dealings with the company (for example their suppliers) could lose money. Sometimes the administrator will try to run the business to get best value for creditors and to try to sell it on and you might get your order delivered. However, most times you won't unfortunately. Debit cards offer no protection so far as I am a aware - it's the equivalent of a cash payment. Hence why you should also pay with credit card if on the internet or ordering in advance as you do have some protection and will often get all your money back.
> No it's not illegal for businesses to go bust, it happens - and if you've paid but not had a delivery you can lose your money.
But the OP said his girlfriend ordered the jacket only a week ago Did the company know they were going under and still took the money? That's the question.
I'm not sure it makes any difference provided there was no intention to defraud. Businesses often go under very quickly due to cash-flow issues, even though they have up to that point genuinely been trying to trade their way out of difficulty. However, I'm no expert on the legalities and I'm sure the OP is right to be trying to find out if he (or his g/f) can claim the money back. However, I don't think the bank has any obligation to do so (as opposed to the position with a credit card) and I suspect it would need to be some form of legal claim against the company/receiver eg. having priority as a creditor. You do sometimes see orders honoured but I think that tends to be more for PR reasons (eg, if they think the business can be rescued) rather than any legal obligation.
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